Technical Customer Success Engineer

About the Company

Spur builds fundamental technology for the future of QA: autonomous browser agents that think, explore, validate, and self-heal like real users. We’re a small, elite team of builders from DeepMind, Figma, and ex-founders shipping at a rapid pace.

Responsibilities

• Work directly with customers to help them adopt and succeed with Spur’s AI-driven testing platform
• Author, maintain, and improve AI-powered test flows for customer applications
• Debug failed tests and investigate AI agent behaviors in customer environments
• Support pilots and production usage by improving test reliability and coverage
• Monitor and track customer activity and relay product feedback to design and engineering teams
• Translate customer intent into effective prompts and workflows
• Partner with Account Executives during onboarding, demos, and sessions
• Provide clear technical explanations to both technical and non-technical users

Requirements

• 3–4 years experience in Customer Success roles
• Comfort with technical concepts
• Strong understanding of web applications and browser behavior
• Customer obsession and ability to handle multiple accounts
• Clear communication skills and empathy for customers
• High level of AI comfort and curiosity regarding LLMs and prompt engineering

Preferred Qualifications

• Automation experience with any framework
• QA or testing experience
• Basic scripting knowledge
• Exposure to CI/CD or API testing