Technical Customer Success

Responsibilities

• Engage with accounts at risk to prevent churn and ensure long-term success
• Drive product adoption and maximize customer value realization
• Debug and resolve technical workflow issues for clients
• Drive onboarding and deployment processes for new customers
• Deliver training sessions to customer teams to ensure effective platform use
• Escalate complex technical issues to the appropriate internal teams
• Share customer insights and feedback with the product team to influence the roadmap

Requirements

• Medior-level experience in technical support, technical account management, or a similar role
• Tech-savvy with the ability to debug and investigate technical workflows
• Strong, proactive communication skills with a "get stuff done" attitude
• Ability to work independently and manage multiple competing priorities
• Fluency in English

Benefits

• High-impact position within a fast-growing company
• Rapid growth of responsibility and career progression
• Open and informal company culture that sticks to its values
• Flexibility in working hours

About the Company

Aikido Security is building developer-first security products that reduce real risk without slowing down software releases. Founded in 2022, we are on a mission to make security suck less for developers by automating the heavy lifting and focusing on what actually matters.