Technical Customer Service Representative

Responsibilities

• Help customers via telephone and written inquiries
• Guide customers in WordPress, email setup, and web hosting
• Follow up on cases to ensure customer satisfaction
• Handle follow-up calls and minor ad hoc tasks
• Contribute to updating and simplifying website information and guides
• Assist colleagues with technical questions and knowledge sharing

Requirements

• Strong problem-solving skills with ability to explain technical solutions simply
• Customer service orientation and ability to handle complex technical issues
• Good overview of internet technologies (web servers, mail setup, domain management)
• Proficiency in Danish and English
• Practical experience in at least one of the following: WordPress, Linux hosting, Windows hosting, PHP, CMS platforms, MySQL, or DNS records

About the Company

Simply.com is part of team.blue, an international tech company with a flat structure and a focus on community. We provide web hosting, email, domains, and websites to approximately 150,000 customers.