Technical Customer Analyst

Responsibilities

• Perform timely technical support and issue management for complex products and applications
• Troubleshoot and resolve technical issues by collaborating with peers and partner groups
• Act as an internal and external subject matter expert on D&B systems
• Interface with team members to provide guidance on technical requirements and issue resolution
• Validate solutions against customer needs and expectations
• Make recommendations for system, process, and product enhancements based on support experience

Requirements

• Bachelor's degree with 5 to 8 years of related experience
• Strong proficiency and experience in JavaScript
• Experience with data manipulation, including extracting, transferring, and storing data files
• Experience performing administrative work in a CRM environment (e.g., SFDC)
• Proficiency in Microsoft Office Suite
• Strong analytical, problem-solving, and troubleshooting skills
• Ability to communicate complex technical requirements in layman's terms

Preferred Qualifications

• Intermediate SQL experience
• Experience supporting or using APIs
• Experience using AI in a professional capacity to improve productivity and efficiency

Benefits

• Generous paid time off and paid sick time
• Up to 16 weeks of 100% paid parental leave after one year of employment
• Competitive 401k with company matching
• Medical, dental, and vision insurance for employees and dependents
• Education assistance and extensive training resources
• Do Good Program including paid volunteer days and donation matching

About the Company

Dun & Bradstreet is a global leader in business decisioning data and analytics. For over 180 years, we have helped companies worldwide grow, manage risk, and innovate by turning uncertainty into opportunity.