Technical Customer Advisor

Responsibilities

• Act as the primary point of contact for customers to manage the fulfillment process from order to billing for hazardous waste services.
• Own all internal and external communications regarding the customer service cycle.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations.
• Coordinate with customers to obtain required information to maintain EPA, RCRA, DOT, and OSHA compliance.
• Create accurate and detailed jobs and tickets for operations and billing teams.
• Coordinate with branch operations and disposal facilities to schedule service requests.
• Work with the Billing Coordinator to manage invoicing and supporting documentation.

Requirements

• Demonstrable experience in customer service or fulfillment.
• Experience in waste management and disposal.
• High School Diploma.
• Knowledge of EPA, RCRA, or DOT regulations.
• Strong verbal and written communication skills.
• High attention to detail and strong organizational skills.

Preferred Qualifications

• Degree or equivalent experience in science, mathematics, or business.
• Technical knowledge of waste management and disposal.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off policies and paid volunteering.
• Life insurance and savings accounts.
• Tuition reimbursement.
• Employer-sponsored 401(k) plan.

About the Company

Veolia is a leading environmental company in the United States, providing a full spectrum of water, waste, and energy management services. We help commercial, industrial, healthcare, and municipal customers through specialized collection, disposal, and resource recovery solutions.