Technical Curriculum Developer

Responsibilities

• Design engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths
• Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning
• Build technical certifications, readiness programs, and assessments
• Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content
• Create modern digital learning experiences using tools like Articulate 360
• Measure learning effectiveness through assessments, learner feedback, and business outcomes

Requirements

• 5-8 years designing technical learning curriculum or enablement programs in a SaaS or technology company
• Experience creating learning for technical customer-facing audiences
• Ability to translate complex technical concepts into engaging digital learning experiences
• Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools
• Strong instructional design, technical writing, and stakeholder management skills
• Familiarity with SaaS platforms, integrations, APIs, or enterprise software

Preferred Qualifications

• Experience designing technical certifications or assessments
• Experience with AI-powered learning tools or content creation

Benefits

• Dental, medical, vision, disability, and life insurance
• Equity + ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave

About the Company

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions.