Posted 6 hours ago
Technical CRM Administrator
Start Stream (PTY) LtdTechnical CRM Administrator
Perks & benefits
Medical InsuranceHealth InsurancePaid LeaveCommissionRelocation Allowance
Requirements
Grade 12 or equivalent, Back-office experience, Microsoft Office proficiency, CRM and dialler knowledge, Advanced Excel skills
Skills
CRMExcelData Analysis
About the role
Responsibilities
- Manage and process customer data with high accuracy using Microsoft Office tools
- Maintain and update records, reports, and documentation
- Support CRM and dialler management operations and troubleshoot related issues
- Generate advanced Excel reports using PivotTables, VLOOKUP/XLOOKUP, and other formulas
- Design and maintain interactive Excel dashboards to visualize business metrics
- Analyze data trends to provide insights for operational efficiency
- Ensure compliance with data protection policies and regulatory guidelines
- Identify process bottlenecks and propose innovative solutions to improve efficiency
Requirements
- Grade 12 or equivalent qualification
- Proven work experience in a back-office role
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, MS Teams)
- Strong understanding of CRM systems and dialler operations
- Excellent attention to detail and data management accuracy
- Strong problem-solving and critical thinking abilities
- Ability to work under pressure in a fast-paced environment
Benefits
- Medical Aid with Discovery (100% contribution)
- Group Risk Benefit (100% contribution)
- Gap Cover (100% contribution)
- On-site barista and refreshments
- Breakfast, lunch and snacks
- On-site parking
About the Company
Start Stream provides business process support and operational solutions.
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Start Stream (PTY) Ltd · Cape Town
