Technical Consultant/Senior Technical Consultant - Salesforce Loyalty Cloud

Responsibilities

• Design, develop, and implement Salesforce Loyalty Management solutions, including member profiles, tier management, and earn/burn rules.
• Perform hands-on development using Apex, Lightning Web Components (LWC), Flow, and OmniStudio to extend Loyalty Cloud capabilities.
• Build and maintain scalable data models and integrations with commerce platforms, POS systems, and third-party engines using REST/SOAP APIs.
• Act as a technical thought leader by translating business requirements into robust technical designs and guiding customers on best practices.
• Ensure delivery excellence by following best practices for development, testing, CI/CD, and release management.
• Mentor junior developers and contribute to internal technical assets and accelerators.

Requirements

• BA/BS degree or equivalent practical experience.
• 6+ years of relevant software development experience.
• Strong proficiency in Apex and JavaScript.
• Experience with at least one object-oriented language (e.g., Java, C#, or Python).
• Proven experience with Salesforce data modeling (objects, relationships, 1:M, M:M).
• Hands-on experience with declarative automation tools like Flows and Validation Rules.
• Experience implementing API-based integrations.
• Strong communication and customer-facing facilitation skills.
• Ability to travel to customer sites as required (up to 50%).

Preferred Qualifications

• Prior experience specifically with Salesforce Loyalty Management.
• Experience with Salesforce Industry Clouds (Retail, Consumer Goods, Communications, or Financial Services).
• Exposure to Commerce Cloud, Marketing Cloud, Data Cloud, or Einstein AI.
• Experience with OmniStudio and event-driven architecture.
• Proficiency with DevOps and CI/CD tools such as Git, Copado, or Gearset.
• Relevant Salesforce certifications (Administrator, Platform App Builder, Platform Developer I, or JavaScript Developer I).

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We help companies across every industry connect with their customers in entirely new ways using AI + Data + CRM. We empower our people to be Trailblazers, driving innovation and making a meaningful impact on the world.