Technical Client Success Manager

About the Company

Beacon is an AI-powered implementation orchestration platform that automates enterprise SaaS deployments end-to-end, from initial configuration through post-launch hypercare. Beacon enables SaaS vendors to deliver implementations over 60 percent faster while ensuring consistent, audit-ready outcomes across complex, multi-tenant customer environments.

Responsibilities

• Serve as the primary technical liaison between clients and internal teams
• Onboard new clients, providing product training and technical setup assistance
• Understand client business objectives and provide tailored solutions to maximize product value
• Troubleshoot technical issues and coordinate with engineering teams for resolution
• Proactively monitor client usage and health metrics to identify risks and opportunities
• Develop strong client relationships to drive retention, renewals, and upsell opportunities
• Gather client feedback and advocate for product enhancements
• Document client interactions and maintain accurate records in CRM systems
• Deliver regular business reviews and performance reports to clients

Requirements

• 3+ years of experience in client success, technical account management, or a related technical support role
• Strong technical background with the ability to understand and explain complex concepts
• Excellent problem-solving, communication, and interpersonal skills
• Experience with CRM systems and support ticketing tools
• Ability to manage multiple client accounts and prioritize effectively
• Strong project management skills and attention to detail

Preferred Qualifications

• Experience working in SaaS, cloud, or enterprise software environments
• Familiarity with APIs, integrations, and data analytics
• Customer-focused mindset with a passion for helping clients succeed