Technical Assistant

Responsibilities

• Provide telephone customer service and follow up with clients
• Issue invoices and credit notes
• Register and forward technical assistance requests
• Manage service and invoicing inboxes
• Coordinate with different departments to ensure efficient internal processes

Requirements

• Experience in customer service, preferably in a Call Center environment
• Experience with invoicing processes
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage priorities
• Proficiency in computer literacy
• Knowledge of SAP (preferred)
• Knowledge of Salesforce/CRM (preferred)
• Proactive, dynamic, and responsible profile

About the Company

EPTA Portugal is a leading company specializing in engineering, installation, and maintenance services within the commercial and industrial refrigeration industry. As part of the international Epta Group, we provide cutting-edge refrigeration solutions that impact daily life, from food safety in supermarkets to sustainable cooling technologies. We offer a continuous development environment with extensive training and professional growth opportunities.