Technical Analyst

Responsibilities

• Investigate and troubleshoot technical issues across assigned SaaS and on-premise products
• Collect and analyze logs, diagnostic information, and system data to identify root causes
• Reproduce issues in test environments and document findings for investigation
• Communicate progress, updates, and resolutions to customers in a timely manner
• Maintain accurate case records and customer interactions within support systems
• Collaborate with developers and internal teams to resolve complex customer issues
• Share product knowledge and best practices to help customers improve solution utilization

Requirements

• Experience troubleshooting software or technical issues using a structured, analytical approach
• Knowledge of relational database concepts and SQL
• Familiarity with client-server architecture and web-based applications
• Ability to install, configure, and maintain software applications
• Strong problem-solving and critical-thinking skills
• Excellent written and verbal communication skills in English
• Ability to manage multiple priorities in a collaborative, fast-paced environment

Benefits

• Competitive compensation (estimated C$30.00 CAD per hour)
• Paid Time Off (PTO) and public holidays
• Ignite Days dedicated to continuous learning and professional development
• Flexible work options including hybrid arrangements

About the Company

Varicent is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions that empower revenue leaders to design smarter go-to-market strategies and maximize seller performance. Trusted by global industry leaders, Varicent is redefining how organizations achieve revenue success through innovation and excellence.