Technical Account Manager

Responsibilities

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership regarding technical strategy, product trade-offs, and incident management
• Define and implement best practices for technical onboarding, integration delivery, and account health monitoring
• Lead and mentor a team of Technical Account Managers (TAMs) while staying close to complex customer challenges
• Partner with Product and Development teams to translate customer insights into platform improvements and roadmap features
• Collaborate cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
• Monitor integration progress and ramp-up milestones to ensure consistent, high-quality delivery

Requirements

• 5+ years of experience in technical account management or integration engineering
• Proven track record of leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools (Postman, SoapUI, or Swagger)
• Proficiency in web fundamentals: HTML, CSS, and JavaScript
• Hands-on experience with at least one server-side language: Golang, Python, or Node.js
• Familiarity with server and database technologies such as Apache, Nginx, MySQL, or PostgreSQL
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders
• Fluency in English; proficiency in Portuguese or Spanish is a plus

Preferred Qualifications

• Experience within the Fintech or payments industry
• Experience working with ticketing systems

Benefits

• Competitive compensation and stock options
• Fully remote work environment
• Home office bonus to set up your ideal workspace
• Provided work equipment
• Health plan coverage
• Flexible days off

About the Company

Yuno is building the payment infrastructure that allows companies to participate in the global market. Our technology provides access to leading payment capabilities, enabling brands like McDonald's and Rappi to integrate over 1,000 payment methods via a single API. By leveraging advanced AI, we orchestrate smart routing and fraud prevention across more than 80 countries.