Technical Account Manager

Responsibilities

• Manage and nurture a designated portfolio of clients as a trusted technical expert
• Review the impact of new features and fixes against customer organizational needs
• Assist in configuring Varicent-specific solutions based on unique customer requirements
• Analyze usage data and metrics to identify and implement proactive remedial actions
• Generate and communicate monthly performance and support metric reports
• Troubleshoot errors, bugs, and technical hurdles to support team members and optimize best practices
• Collaborate with internal stakeholders to drive product growth and improve change management processes
• Participate in Success Planning Workshops to drive long-term customer success initiatives

Requirements

• 7+ years of experience in IT Consulting or Enterprise Software Implementation
• Bachelor’s Degree in a technical field or a related business discipline
• Proficiency with Query Based Languages and Relational Databases
• Strong technical data skills, including SQL, data manipulation, and Microsoft Excel
• Strong business communication skills and the ability to empathize with customer needs
• Proven ability to gather and interpret requirements and match them with product capabilities
• Excellent time management skills with the ability to meet strict deadlines

Preferred Qualifications

• Hands-on experience administering, implementing, or supporting Varicent software products

About the Company

Varicent is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions that empower revenue leaders to design smarter go-to-market strategies and maximize seller performance. Trusted by global industry leaders, Varicent is dedicated to redefining revenue optimization through innovation and excellence.