Technical Account Manager

Responsibilities

• Manage and nurture a designated portfolio of clients as a trusted technical expert
• Review the impact of new features and fixes against customer organizational needs
• Assist in configuring Varicent-specific solutions based on unique customer requirements
• Analyze usage data and metrics to identify and implement remedial actions for proactive maintenance
• Generate and communicate monthly performance and support metric reports
• Support team members by troubleshooting errors, bugs, and technical hurdles
• Collaborate with internal stakeholders to review change management processes and drive product growth
• Participate in Success Planning Workshops to drive customer success initiatives

Requirements

• 7+ years of experience in IT Consulting or Enterprise Software Implementation
• Bachelor’s Degree in a technical field or a related business discipline
• Proficiency with Query Based Languages and Relational Databases
• Strong technical data skills, including SQL and data manipulation in Microsoft Excel
• Experience gathering and interpreting technical requirements and matching them with product capabilities
• Strong business communication skills and the ability to empathize with customer needs
• Excellent time management skills with the ability to meet strict deadlines

Preferred Qualifications

• Hands-on experience administering, implementing, or supporting Varicent software products

About the Company

Varicent is a market leader in Sales Performance Management (SPM), providing cutting-edge SaaS solutions that empower revenue leaders to design smarter go-to-market strategies and maximize seller performance. Trusted by global industry leaders, Varicent is dedicated to redefining revenue optimization through innovation and excellence.