Technical Account Manager

Responsibilities

• Serve as the primary post-deployment technical point of contact for enterprise customers
• Develop a deep understanding of each customer’s technical environment, workflows, and operational requirements
• Guide customers on advanced product usage, configuration, and best practices
• Monitor technical account health through usage patterns and deployment signals
• Diagnose, triage, and resolve complex technical issues related to APIs, integrations, and data flows
• Partner with Product and Engineering to investigate escalations and drive resolution
• Build scalable technical resources including documentation and troubleshooting materials
• Act as a structured feedback channel between customer teams and the product organization
• Support strategic customer engagements including business reviews and adoption planning

Requirements

• 4+ years of experience in a Technical Account Manager, Solutions Engineer, or similar role
• 2+ years of experience supporting enterprise customers in a B2B SaaS environment
• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Ability to understand complex system architectures and translate technical concepts
• Strong troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Ability to operate in a fast-paced, ambiguous environment

Preferred Qualifications

• Experience working with AI/ML products or decisioning systems
• Experience in fraud, risk, trust and safety, identity, or financial services
• Strong SQL proficiency
• Experience partnering with Product and Engineering on roadmap feedback
• Experience creating technical enablement materials and success playbooks

Benefits

• Platinum-level medical, dental, and vision insurance
• Unlimited PTO, sick leave, and parental leave
• Up to $100 per month for personal health and wellness expenses
• Free lunch and dinner
• 401(k) plan

About the Company

Variance builds AI agents for the high-stakes gray area of risk investigations, fraud, and identity reviews, working with Fortune 500 companies and regulated financial institutions.