Technical Account Manager V

Responsibilities

• Act as the senior technical authority and primary post-sales point of accountability for strategic, enterprise-scale customer accounts
• Own complex, multi-site, and multi-platform environments, serving as a trusted technical advisor to both technical and executive stakeholders
• Lead technical reviews focused on system health, risk mitigation, and proactive planning for upgrades and platform changes
• Manage technical escalations by coordinating resolution across internal Support, Engineering, and Product teams
• Identify recurring technical patterns and drive cross-functional improvements to enhance product stability and reduce incidents
• Mentor and develop Level 3–4 Technical Account Managers, establishing best practices for engagement and escalation management
• Align customer technical roadmaps with IGT platform evolution and drive structured feedback into Product Management

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Significant experience in customer-facing technical roles such as TAM, Systems Engineering, or Sales Engineering
• Deep understanding of enterprise software, infrastructure, and IT operations
• Proven experience managing large-scale or highly complex customer environments
• Strong executive communication, organizational, and leadership skills

Benefits

• Competitive compensation with an estimated base pay range of $125,150–$153,000 USD
• Comprehensive medical, dental, and vision insurance
• 401(k) savings plan with company contributions
• Life and disability coverage
• Paid time off and various wellness programs
• Tuition reimbursement opportunities

About the Company

IGT is a global leader in gaming, delivering thrilling and responsible entertainment experiences from casino floors to mobile screens. With over 6,000 employees across 30+ countries, we combine world-class content with strong technical and commercial capabilities to shape the future of global entertainment.