Technical Account Manager

Responsibilities

• Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
• Lead technical discovery sessions to understand customer objectives, workflows, and success criteria
• Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
• Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
• Act as a trusted technical advisor throughout the sales process to help customers evaluate and adopt solutions
• Partner with Customer Success Managers to deliver structured onboarding programs and training sessions
• Collaborate with Product, Engineering, and Sales teams to resolve challenges and share customer insights

Requirements

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, or a similar customer-facing technical role
• Experience supporting pre-sales activities, post-sales customer engagements, or both
• Ability to conduct structured discovery and translate requirements into scalable solutions
• Strong presentation, demonstration, and communication skills for diverse stakeholder groups
• Experience with digital advertising platforms such as Meta, Google Ads, or DSPs
• Strong problem-solving skills and a consultative, customer-focused approach
• Comfort discussing integrations, workflows, and technical data flows

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days
• Generous healthcare packages and mental health benefits
• 401K with matching and equity grants
• Wellness benefits and learning reimbursement opportunities
• Volunteer time off and company donation matching

About the Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our platform integrates media, creative, and intelligence to power over 800 billion impressions annually. We manage creative and media for over 700 brands worldwide across major platforms including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.