Technical Account Manager

Responsibilities

• Partner with Agency Partners to support new business opportunities and account expansion by ensuring proposed solutions can be successfully activated and scaled
• Lead technical discovery sessions to understand customer objectives, workflows, operational requirements, and implementation needs
• Design and present solution recommendations, demos, and workflow walkthroughs for both technical and non-technical audiences
• Validate platform setup, integrations, and implementation requirements to reduce onboarding friction
• Own end-to-end onboarding execution for new customers and agency cohorts, from post-sale handoff through first live workflows
• Configure and implement Smartly workflows, providing hands-on guidance and practical training to agency teams
• Drive time-to-first-value by proactively identifying and removing blockers throughout onboarding and activation
• Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver a consistent and scalable customer experience
• Provide structured customer feedback to Product and Engineering teams to improve platform scalability

Requirements

• Experience in Technical Account Management, Solutions Consulting, Sales Engineering, or Customer Onboarding
• Experience supporting pre-sales, post-sales, or full customer lifecycle engagements
• Ability to conduct structured discovery and translate business requirements into practical technical solutions
• Strong presentation, demo, and communication skills with the ability to engage both technical and business stakeholders
• Experience delivering onboarding programs, implementation projects, or workflow-based customer training
• Technical aptitude and the ability to learn complex platforms and explain technical concepts clearly
• Ability to manage multiple customer engagements simultaneously while maintaining quality and execution speed
• Experience working with enterprise customers, agencies, advertising technology, or digital marketing platforms is a plus

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days
• Generous healthcare packages and mental health benefits
• 401K plus matching and equity grants
• Wellness benefits and learning reimbursement opportunities
• Volunteer time off and company donation matching

About the Company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.