Technical Account Manager

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Preferred Qualifications

• Experience with platform migrations
• Pre-/post-sales consulting experience
• Familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Benefits

• Flexible working times
• 40% discount on ABOUT YOU online shop
• Language courses (German & English)
• Free sports courses and Wellpass membership discounts
• Subsidized public transportation
• Free choice of hardware (Mac, Windows, Linux)
• Modern office in Hamburg
• Professional training and company pension plan
• Relocation and VISA assistance

About the Company

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions through innovation and data-driven solutions.