Technical Account Manager

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as a trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, and ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Preferred Qualifications

• Experience with platform migrations and pre-/post-sales consulting
• Familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Benefits

• Flexible working times and agile work environment
• 40% discount on our ABOUT YOU online shop
• Professional training and language courses (German & English)
• Free choice of hardware and operating system (Mac, Windows, Linux)
• Modern office in the city center of Hamburg with a dog-friendly environment
• Company pension plan and help with relocation/VISA processes
• Free sports courses and subsidized public transportation

About the Company

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. We focus on innovation, international collaboration, and data-driven solutions to shape the future of eCommerce.