Technical Account Manager

Responsibilities

• Act as a trusted technical advisor to drive long-term adoption of the Samsara platform and optimize customer technical health.
• Manage a portfolio of accounts by developing tailored success plans and identifying potential risks.
• Troubleshoot complex technical issues involving hardware, software, and API integrations.
• Lead customer meetings, including technical deep dives and quarterly technical account reviews.
• Partner with Sales, Support, Product, and Engineering teams to advocate for customer needs and resolve escalations.
• Conduct root cause analysis to prevent issue recurrence and drive product improvements.

Requirements

• 7+ years of experience in a technical, customer-facing role (e.g., Technical Account Management, Solutions Consulting, or Customer Success).
• Exceptional technical literacy with the ability to troubleshoot complex hardware, software, and APIs.
• Strong English written and verbal communication skills.
• A data-informed approach to understanding and addressing customer needs.
• Bachelor’s degree in Computer Science, Management Information Systems, or a related field (preferred).

Preferred Qualifications

• Experience supporting global enterprise-level customers in SaaS, IoT, or PaaS environments.
• Proficiency with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, or Tableau.
• Basic Python coding skills.
• Experience leveraging AI tools and methodologies to improve customer success workflows.

Benefits

• Above-market total compensation including base salary, performance-based bonuses, and equity.
• Flexible, employee-led remote work model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

About the Company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data to improve safety, efficiency, and sustainability. We help digitally transform the physical operations that power the global economy, including industries like transportation, construction, and manufacturing.