Technical Account Manager, Programmatic/AdTech

Responsibilities

• Serve as the primary technical point of contact for clients, managing product implementations and providing technical guidance.
• Lead complex client meetings, including onboarding new product features and performing live troubleshooting.
• Act as a strategic liaison between clients and internal technical teams, including Data Science, Product, and Sales.
• Partner with Account Management to oversee technical integrations for HCP365 products.
• Identify growth opportunities and process improvements based on platform usage and client feedback.
• Perform risk assessments on platform bugs and feature requests to prioritize technical tasks.

Requirements

• 2+ years of experience in a technical, client-facing role (Customer Success, Account Management, or Support) within an AdTech environment.
• Deep expertise with AdTech and measurement platforms, specifically Google Tag Manager.
• Proficiency in SQL for data querying and reporting.
• Practical familiarity with HTML, CSS, and JavaScript.
• Strong analytical and troubleshooting skills with high attention to detail.
• Ability to work and fully cover US Eastern business hours (EST/EDT).

Preferred Qualifications

• Experience with Google Analytics, Google Ads, SA360, or Microsoft Ads.
• Proven experience integrating AI productivity tools (e.g., ChatGPT, Claude) into technical workflows.
• Experience supporting large enterprise or international clients.

Benefits

• Fixed compensation including PF, Gratuity, and medical premium.
• Target annual bonus of approximately 5% of gross annual earnings.
• 21 PTO days plus 9 company-wide holidays and 1 flexible holiday.
• Comprehensive Health Insurance for self and family (up to INR 500,000).
• Term Life and Personal Accidental Insurance (up to INR 2,500,000 each).

About the Company

PulsePoint is a leading technology company that uses real-world data in real-time to optimize campaign performance and revolutionize health decision-making. Leveraging proprietary datasets, PulsePoint targets healthcare professionals and patients with high accuracy. The company is part of Internet Brands, a KKR portfolio company and owner of WebMD Health Corp.