Technical Account Manager

Responsibilities

• Liaise with customers to prioritize backlogs and formalize software requirements
• Communicate delivery timeframes and provide product knowledge to customer operational teams
• Serve as the primary escalation point for high-priority, business-affecting issues
• Collaborate with internal stakeholders, including Commercial, Dev, and QA teams
• Refine feature specifications and track requests through the full development and QA lifecycle
• Support licensee launches by providing user training, operational setup, and UAT assistance
• Maintain internal organizational knowledge through documentation and training sessions

Requirements

• 2–3 years of experience in product, account management, or delivery within a software environment
• Understanding of the full Software Development Life Cycle
• Ability to prioritize tasks effectively across multiple concurrent projects
• Exceptional customer service skills and transparent working practices
• Proficiency in spoken and written English

Preferred Qualifications

• Degree or formal training in Information Technology or Software Development
• Deep knowledge of sports and sports-betting products
• Prior experience within the gaming or iGaming industry

About the Company

Founded in 1999, Playtech is a leading gaming technology company focused on regulated markets. It combines business intelligence-driven software, services, and platform technology to deliver innovative products to the B2B sector.