Technical Account Manager

Responsibilities

• Serve as the trusted advisor and technical point of contact for assigned customers.
• Build and maintain strong relationships with key stakeholders, understanding their technical architectures, business objectives, and challenges.
• Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.
• Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth.
• Proactively identify and address technical challenges, acting as an escalation point for technical issues and coordinating with internal teams for resolution.
• Deliver training sessions, workshops, and presentations to enhance customer understanding and adoption of TiDB products.
• Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Previous experience in technical account management, customer success, or consulting roles.
• Strong understanding of database and distributed system-related products and technologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage complex technical projects and prioritize competing demands effectively.

Preferred Qualifications

• Certifications such as PMP, PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), or AWS Certified Solutions Architect - Professional.
• Experience working directly with enterprise customers and managing high-level stakeholder relationships.

About the Company

PingCAP is a global player and major disruptor in the database market with TiDB, a distributed SQL architecture designed for the AI era. We help companies solve complex database problems regarding cost, scale, downtime, and complexity. With a strong open-source community and innovative products, we provide a unified foundation for transactional state, vector context, and real-time analytics.