Technical Account Manager

Responsibilities

• Act as the primary technical contact for assigned clients
• Oversee onboarding of new brands and payment methods, including configuration, routing setup, and testing
• Troubleshoot escalated issues and provide strategic technical guidance
• Analyze transaction performance and recommend optimization strategies
• Collaborate with Product, Engineering, and Support teams on systemic improvements
• Escalate complex bugs, systemic issues, or feature requests with impact analysis
• Deliver technical training and demonstrations to clients
• Maintain strong relationships with PSPs, acquiring banks, and technical partners

Requirements

• Strong understanding of payment processing and PSP integrations
• Hands-on experience with APIs and Postman
• Proficiency with PSP dashboards and reporting/analytics tools
• Excellent communication skills for both technical and non-technical stakeholders
• Strategic mindset with strong project management abilities

Preferred Qualifications

• Experience working with payment providers, acquiring banks, or gateways
• Familiarity with routing rules and advanced payment flows
• Background in FinTech, iGaming, or SaaS support

Benefits

• Monthly food vouchers
• Full medical insurance (in-patient, out-patient, maternity, dental, and annual check-ups)
• 20+ days of paid leave plus 6 additional sick days
• Birthday gift cards and wedding/newborn gifts
• Sports card (Multisport)
• Office perks: Breakfast, Friday lunches, fruits, and snacks
• Team-building events and career growth opportunities

About the Company

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi-currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies.