Technical Account Manager

About the Company

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.

Responsibilities

• Establish and maintain strong, long-lasting relationships with assigned enterprise customers
• Act as the primary technical point of contact for customer needs
• Guide customers through program setup, configuration, and optimization
• Scope work for significant program changes and coordinate with Professional Services
• Act as an escalation point for complex technical problems
• Provide Account Managers with technical context for renewals and expansions
• Feed customer product feedback back to Product and Engineering teams
• Stay updated on industry trends to offer proactive recommendations

Requirements

• 3–5+ years in technical account management, solutions engineering, or implementation in B2B SaaS
• Proven track record of managing customer relationships and delivering technical solutions
• Strong technical aptitude and problem-solving skills
• Commercial awareness regarding retention and renewal outcomes
• Project management skills for fast-paced environments
• Fluency in German and English (written and verbal)

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience
• Familiarity with REST APIs, webhooks, and SCIM provisioning
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday), or Finance operations
• Experience in a scale-up or post-acquisition environment
• Additional European languages (French, Spanish, Dutch)