Technical Account Manager

Responsibilities

• Establish and maintain strong, long-lasting relationships with assigned enterprise customers
• Act as the primary technical point of contact for customer needs
• Guide customers through program setup, configuration, and optimization
• Scope technical work for significant program changes and coordinate with Professional Services
• Act as an escalation point for complex technical problems
• Provide Account Managers with technical context for renewals and expansions
• Feed customer product feedback back to Product and Engineering teams

Requirements

• 3–5+ years in technical account management, solutions engineering, or implementation in B2B SaaS
• Proven track record of managing customer relationships and delivering technical solutions
• Strong technical aptitude and problem-solving skills
• Commercial awareness regarding retention and renewal outcomes
• Project management skills for handling multiple accounts in a fast-paced environment
• Fluency in German and English (written and verbal)

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience
• Familiarity with REST APIs, webhooks, and SCIM provisioning
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday), or Finance operations
• Experience in a scale-up or post-acquisition environment
• Proficiency in additional European languages (French, Spanish, Dutch)

Benefits

• Competitive compensation and equity ownership
• Generous vacation days and public holidays
• Private healthcare or gym allowance
• Life Insurance
• Wellbeing support via Spring Health
• 17 weeks of paid parental leave
• 16 paid volunteering hours per year
• Up to 20 "Work from Anywhere" days per year
• Four-week paid sabbatical after 5 years
• Relocation support available

About the Company

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating manual work to power real impact for over 10,000 companies worldwide.