Technical Account Manager

About the Company

Nexus is a converged data platform for the AI era, built on an open-source foundation. The platform provides a unified operational layer across mainframes, data lakes, warehouses, and streaming systems, allowing enterprises to integrate existing stacks with AI agents.

Responsibilities

• Act as the primary technical advisor and architect for flagship enterprise accounts
• Participate in architecture review boards, security reviews, and design discussions
• Translate customer technical requirements and escalations to the NX1 engineering team
• Maintain technical alignment between engineering, product, and account teams
• Route technical escalations and support pre-renewal technical conversations
• Navigate enterprise vendor governance, including risk reviews and audit responses

Requirements

• 10–16 years in enterprise data or cloud architecture (SA, Principal Engineer, or TAM)
• Experience in a multi-year embedded engagement at a Tier 1 enterprise customer
• Hands-on depth with Spark, Trino, Airflow, Iceberg, Kubernetes, S3, or Kafka
• Proven track record as a customer's technical point of contact
• Strong technical writing skills for design memos and architecture decision records
• Ability to work on-site in Charlotte, NC or NYC at an 80%+ cadence
• Familiarity with bank IT culture and governance frameworks

Preferred Qualifications

• Background as a Forward Deployed Engineer or Resident SA at major data platform vendors
• Open-source contributions to Iceberg, Spark, Trino, or Airflow
• Presence at industry conferences like Subsurface or Data + AI Summit