Technical Account Manager

Responsibilities

• Act as a liaison between Nanoheal, customers, and partners
• Provide technical knowledge and expertise to partner delivery and technical organizations
• Deliver measurable value and solutions to clients to help transform businesses
• Build and maintain post-sales relationships with customers
• Provide training to ensure product adoption
• Support installation, implementation, and enablement of software
• Provide technical support for pre-sales and post-sales processes
• Conduct technical demos, proof of concepts, and pilot engagements
• Configure Nanoheal tools for new partner requirements
• Analyze customer needs and suggest upgrades or new features
• Collaborate with sales to win new business and increase sales
• Perform data analysis of tool usage to identify areas for improvement

Requirements

• 8 years of Program Management experience
• 2-5 years of Account Management experience
• ITIL Certifications
• Project Management knowledge
• Technical background in end-user environments preferred
• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work in Orem, Utah and travel up to 50%

Benefits

• 401-K
• Medical, Dental, and Vision insurance
• Life and Supplemental insurance
• PTO and Birthday PTO
• Amenities Center/Gym
• Culture-focused office environment with perks like a cereal bar and ping-pong tournaments

About the Company

Nanoheal is a global leader in automation software, helping manage hundreds of thousands of devices for OEMs, SIs, MSPs, and premium tech support providers through a SaaS delivery model.