Technical Account Manager

Responsibilities

• Re-design and optimize AI-driven business workflows to transform how enterprise customers work across the innovation cycle.
• Support customers in integrating with Miro's REST APIs, WebSDK, and MCP to create high-value business integrations.
• Own the technical health of customer accounts by monitoring platform engagement and driving adoption of AI capabilities.
• Build and scale adoption by coaching internal champions and supporting Centers of Excellence.
• Partner with Customer Success Managers to conduct Quarterly Business Reviews and translate platform data into strategic insights.
• Act as a strategic technical partner, proactively anticipating customer needs and shaping long-term outcomes.

Requirements

• 5+ years in consulting, technical account management, or forward deployed engineering at enterprise SaaS companies.
• Hands-on experience with AI tools, prompt engineering, and agentic workflows.
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
• Proven track record of leading workflow optimization and driving platform adoption at scale within large organizations.
• Ability to use platform analytics for data-informed decision-making.
• Expertise in facilitating executive-level conversations and cross-functional workshops.
• A proactive, ownership-driven mindset with a focus on driving outcomes.

Benefits

• Equity options.
• Wellbeing benefit.
• WFH equipment allowance.
• Annual Learning & Development stipend.

About the Company

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro serves more than 100M users and 250,000 companies globally.