Technical Account Manager

Responsibilities

• Redesign and optimize customer workflows leveraging Miro’s AI capabilities
• Guide customers in adopting AI-driven ways of working, including prompt engineering
• Support customers in integrating Miro with their ecosystem using APIs and integrations
• Monitor platform health, engagement, and usage patterns
• Equip internal champions with strategies to scale adoption across teams
• Partner with Customer Success Managers to deliver Quarterly Business Reviews (QBRs)
• Act as a strategic technical partner to anticipate customer needs

Requirements

• 5+ years in consulting, technical account management, or customer success in enterprise SaaS
• Hands-on experience with AI tools, prompt engineering, or automation workflows
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
• Proven ability to lead workflow transformation and change management
• Experience using analytics and data to drive decision-making
• Native-level Japanese and business-level English proficiency
• Experience in the Japanese enterprise market is highly advantageous

About the Company

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more.