Technical Account Manager

Responsibilities

• Serve as a trusted technical and payments advisor for strategically important customers
• Manage all technical aspects of the customer relationship throughout the life cycle
• Collaborate cross-functionally to win new business and increase value for existing customers
• Act as a proactive problem-solver to resolve near-term technical issues and long-term vision
• Advocate for the customer by providing feedback to product and engineering teams to shape the roadmap

Requirements

• 5+ years of customer-facing experience in Technical Account Management, Solutions Engineering, or Technical Consulting
• Experience in high-tech or fintech services
• Strong understanding of fintech (acquiring, networks, point-of-sale) and payments, specifically on the issuing side
• Experience or enthusiasm for discussing and working with APIs
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Ability to manage multiple projects simultaneously and work unsupervised

Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with floating holidays
• Retirement savings program with company contribution
• Equity in a publicly-traded company and Employee Stock Purchase Program
• Monthly stipend for remote work
• Annual development stipend
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs including Modern Health and HealthKick