Technical Account Manager

Responsibilities

• Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings
• Configure software settings to meet clients' requirements
• Configure, set up, and make adjustments to analytics on various IP camera models
• Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics
• Act as a trusted advisor for both clients and internal teams

Requirements

• 3+ years in a customer-facing Technical Account Manager role
• Experience troubleshooting software, IP cameras, electrical systems, or networks
• Ability to convey technical concepts to non-technical audiences
• Strong problem-solving and root cause analysis skills
• Experience leading resolution for complex client concerns

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement benefits with 401k match up to 4%
• Flexible PTO

About the Company

LVT is redefining how businesses operate in the physical world, delivering AI-driven, actionable intelligence through mobile, solar-powered units and a powerful Agentic AI platform.