Technical Account Manager

About the Company

Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems. Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly.

Responsibilities

• Onboard and implement new customers from contract signature through go-live
• Coordinate with Solutions and engineers to ensure successful customer integrations
• Prepare and run structured QBRs focused on value, adoption, and roadmap
• Identify new use cases, products, or integrations within existing accounts
• Partner with Sales on commercial discussions, renewals, and expansion proposals
• Build and manage an expansion pipeline across a portfolio of strategic accounts
• Provide structured feedback to Product to help prioritize the roadmap
• Contribute to building out Customer Success playbooks and the NYC office

Requirements

• 3–5+ years in Customer Success, Technical Account Management, or a similar B2B SaaS role
• Proven experience owning a book of business and driving NRR/expansion
• Experience with APIs, integrations, or data-heavy products
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to work autonomously and structure your own work
• Willingness to work in-office in NYC 4+ days per week

Preferred Qualifications

• Background in HR Tech or TA Tech
• Experience in high-growth startups or as an early hire on post-sales teams
• Hands-on experience calling APIs or using Postman