Technical Account Manager

Responsibilities

• Provide technical guidance, troubleshooting support, and data delivery validation for enterprise customers.
• Partner with Customer Success Managers to offer technical consultation throughout the customer lifecycle.
• Investigate and resolve customer data delivery, integration, and technical support issues.
• Validate customer data extracts and outputs to ensure quality and accuracy prior to delivery.
• Coordinate with Product, Engineering, and Operations teams to communicate customer feedback and enhancement opportunities.
• Assist customers in understanding APIs, delivery methods, and technical documentation.
• Analyze data quality concerns and work with internal stakeholders to identify root causes.

Requirements

• 3–5 years of experience working with healthcare data (claims, EHR, clinical, provider, or payer datasets).
• Proven experience in a Technical Account Manager, Technical Support, or Data Operations role.
• Strong understanding of healthcare data workflows and processing methodologies.
• Familiarity with APIs and structured data formats such as JSON, CSV, or XML.
• Working knowledge of SQL for investigating data-related issues.
• Excellent verbal and written communication skills for explaining technical concepts to diverse audiences.

Preferred Qualifications

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or a related field.
• Experience supporting enterprise customers in a SaaS or healthcare technology environment.
• Exposure to cloud-based technologies and enterprise data environments.
• Proficiency with tools such as Postman, Snowflake, AWS, Tableau, Power BI, or Python.

About the Company

Inovalon is a leading provider of technology-driven healthcare solutions. Founded in 1998, we believe that data empowers the transformation of the entire healthcare ecosystem, improving both patient outcomes and economics. We focus on empowering our customers with data-driven solutions to address healthcare's greatest needs.