Technical Account Manager

Responsibilities

• Provide technical guidance, troubleshooting, and data delivery validation for enterprise customers utilizing healthcare data licensing solutions.
• Partner with Customer Success Managers to offer technical consultation and support throughout the customer lifecycle.
• Investigate and resolve customer data integration, delivery, and technical support issues.
• Validate customer data extracts and outputs to ensure quality and accuracy prior to delivery.
• Coordinate with Product, Engineering, and Operations teams to communicate customer feedback and drive resolution for escalated issues.
• Assist customers in understanding APIs, delivery methods, and technical documentation.
• Analyze data quality concerns and identify root causes to implement corrective actions.

Requirements

• 3–5 years of experience working with healthcare data (claims, EHR, clinical, provider, or payer datasets).
• Proven experience in a Technical Account Manager, Technical Support, Data Operations, or similar customer-facing technical role.
• Strong understanding of healthcare data workflows, processing methodologies, and privacy/compliance standards.
• Proficiency with SQL and experience investigating data-related issues.
• Familiarity with APIs and structured data formats such as JSON, CSV, and XML.
• Excellent verbal and written communication skills with the ability to explain technical concepts to diverse audiences.

Preferred Qualifications

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or a related field.
• Experience supporting enterprise customers in a SaaS or healthcare technology environment.
• Exposure to cloud-based technologies and enterprise data environments.
• Experience with tools such as Postman, Snowflake, AWS, Tableau, Power BI, or Python.

About the Company

Inovalon was founded on the belief that technology and data can empower the transformation of the healthcare ecosystem. We focus on empowering our customers with data-driven solutions to improve both healthcare outcomes and economics. Through a mission-based culture of inclusion and innovation, we deliver solutions that address healthcare’s greatest needs for millions of patients and members.