Technical Account Manager

Responsibilities

• Ensure customer satisfaction, retention, and reference-ability for all assigned accounts
• Build and maintain deep-level partnerships with customers to foster long-term cooperation
• Act as the primary point of escalation and work with support teams to deliver outstanding service
• Collaborate with Sales, Tech Support, R&D, Finance, and Product teams to ensure excellent customer experience
• Proactively gather product feedback to act as the voice of the customer internally
• Educate and enable customers through enablement sessions and created materials
• Lead regular Executive Business Reviews with key customers and stakeholders

Requirements

• 5-7 years of experience in a B2B enterprise customer-facing role
• Proven track record of managing large enterprise accounts
• Strong organizational and communication skills
• Ability to manage multiple tasks and resolve complex issues with attention to detail
• Bachelor’s or Graduate’s Degree in Computer Science, Engineering, Mathematics, Information Systems, or a related field preferred

Preferred Qualifications

• Experience in B2B SaaS
• Proficiency with SQL, JavaScript, and Kibana
• Experience with cloud and software systems
• Bilingual in English and French

About the Company

HUMAN's Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms.