Technical Account Manager

Responsibilities

• Act as a strategic technical architect and subject matter expert for Tier 1 global clients, bridging the gap between business requirements and payments infrastructure
• Lead technical consultancy for API/SDK integrations, gateways, and cloud-native payment flows with C-suite and Senior Architect stakeholders
• Own the technical relationship firm-wide, navigating the distributed technology stack to resolve bottlenecks and advocate for feature enhancements
• Oversee technical efforts for key accounts, providing guidance during mission-critical events and ensuring SLA compliance
• Conduct discovery sessions with client stakeholders and third parties to future-proof payment architectures

Requirements

• 8+ years of experience in Technical Account Management, Solution Architecture, or Technical Implementations within the Payments or Fintech industry
• Deep hands-on experience with Merchant Acquiring platforms, including ISO 8583, REST APIs, and SDKs
• 3+ years in a client-facing technical leadership role gathering requirements for enterprise-level deployments
• Expert understanding of POI/POS systems, card-not-present flows, and end-to-end payment processing
• Experience within the Fiserv ecosystem or at a major competitor such as PayPal, Adyen, Stripe, or Global Payments

Preferred Qualifications

• Direct experience with Payment Facilitator (PayFac) or Marketplace business models
• Working knowledge of PCI-DSS, Card Brand Regulations, and KYC/AML compliance
• Understanding of networking and connectivity architecture, including Firewalls, TLS, and Cloud integration

Benefits

• Medical, dental, vision, life, and disability insurance available from day one
• Retirement planning and discounted shares via the Employee Stock Purchase Plan
• Tuition assistance and reimbursement programs
• Paid parental, caregiver, and military leave
• Comprehensive well-being programs covering physical, financial, social, and emotional health

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information securely and reliably to drive the transformation of financial services technology.