Technical Account Manager

Responsibilities

• Serve as a strategic technical advisor to Figma's largest enterprise customers, helping them adopt, integrate, and scale the platform.
• Lead structured technical engagements to assess customer environments, identify risks, and provide prescriptive implementation guidance.
• Guide customers through enterprise API usage, identity systems, and complex system integrations.
• Partner with developer teams to improve design-to-code workflows and drive adoption of emerging platform capabilities.
• Deliver technical workshops and training sessions to help customers utilize sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to ensure cohesive technical guidance.
• Surface technical insights to support account renewals, expansion, and long-term growth.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a related technical advisory role within a SaaS organization.
• Solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management.
• Experience advising on or implementing AI-powered solutions within enterprise environments.
• Professional fluency in both English and Japanese.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.

Preferred Qualifications

• Familiarity with Figma or other design and developer collaboration tools.
• Understanding of how to author structured AI guidelines or instruction files for AI agents or MCP servers.
• Background in frontend development or familiarity with design-to-code workflows.
• Proven experience delivering technical workshops or enablement sessions.

About the Company

Figma is on a mission to make design accessible to all. Our platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.