Technical Account Manager

Responsibilities

• Serve as a strategic technical advisor to Figma's largest enterprise customers in Latin America, helping them adopt and scale the platform.
• Lead structured technical engagements to assess customer environments, identify risks, and provide prescriptive implementation guidance.
• Guide customers through enterprise API usage, system integrations, and identity management frameworks.
• Partner with developer teams to improve design-to-code workflows and drive adoption of emerging platform capabilities.
• Deliver technical workshops and training sessions to help customers utilize sophisticated platform features.
• Collaborate cross-functionally with sales, customer experience, and product teams to support renewals and account growth.
• Translate complex technical concepts into clear business value for technical stakeholders and executive sponsors.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or enterprise customer success within a SaaS organization.
• Solid understanding of enterprise systems, APIs, integrations, and development frameworks.
• Experience with identity management frameworks.
• Experience advising on or implementing AI-powered solutions within enterprise environments.
• Fluency in Portuguese, Spanish, and English (written and spoken).
• Strong consultative mentality with the ability to navigate complex stakeholder environments.

Preferred Qualifications

• Familiarity with Figma or other design and developer collaboration tools.
• Understanding of how to author structured AI guideline or instruction files for AI agents or MCP servers.
• Background in frontend development or familiarity with design-to-code workflows.
• Proven experience delivering technical workshops or advisory services.

About the Company

Figma is on a mission to make design accessible to all. Our platform helps teams bring ideas to life—whether brainstorming, prototyping, or translating designs into code. From idea to product, Figma empowers teams to streamline workflows and work together in real time from anywhere in the world.