Technical Account Manager

Responsibilities

• Serve as the dedicated primary point of contact for the United States Government, providing proactive support and technical coordination for large-scale HPC and high-density compute systems.
• Manage custom contractual service and support requirements in accordance with the customer Statement of Work (SOW).
• Coordinate problem-solving efforts between support teams, account teams, field service personnel, and customers on a 24x7x365 basis.
• Identify and leverage Dell and partner resources to satisfy technical objectives, including the design, installation, and integration of customer solutions.
• Develop and maintain tailored customer support plans and provide feedback on observed or known technical issues.
• Contribute to the development of warranty and maintenance strategies, policies, and best practices.

Requirements

• U.S. Citizenship and eligibility for DOE site access.
• Strong technical expertise with Dell Technologies hardware, including PowerEdge platforms, GPU/accelerator nodes, iDRAC, and OpenManage.
• Proven experience supporting large-scale HPC or high-density compute systems, including knowledge of node architecture, CPU/GPU topology, and interconnects.
• Deep knowledge of NVIDIA GPU compute and networking technologies (e.g., H100/H200-class GPUs, NVLink, and InfiniBand architecture).
• Advanced Linux system administration skills, including CLI troubleshooting, log analysis, and performance tuning in HPC environments.
• Strong project and operations management experience, including coordinating deployments, firmware updates, and acceptance testing.

Preferred Qualifications

• Familiarity with high-performance networking technologies such as NVIDIA InfiniBand, RoCE/RDMA, and advanced fabric diagnostics.
• Experience with Linux-based HPC clusters and provisioning frameworks like xCAT, Bright, or Warewulf.
• Background in out-of-band management (iDRAC, OpenBMC, Redfish) and hardware-level diagnostics.

Benefits

• Comprehensive healthcare programs.
• Award-winning financial wellness tools and resources.
• Generous leave of absence for new parents and caregivers.
• Industry-leading wellness platform.

About the Company

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. We believe that each of us has the power to make an impact, and we put our team members at the center of everything we do.