Technical Account Manager

Responsibilities

• Lead customer conversations as a technical expert to guide onboarding and implementation
• Manage customer projects to ensure successful delivery of integrations and technical initiatives
• Lead regular technical committees with clients to track progress and identify risks
• Respond to technical questions and resolve issues, keeping stakeholders informed
• Proactively monitor customer health from a technical perspective
• Participate in a scheduled on-call rotation for critical incidents and escalations

Requirements

• At least 2 years of experience in B2B/SaaS or Cybersecurity products
• Proven experience with Apache, AWS, CDNs (Akamai, CloudFlare, Fastly), lambda@edge, Nginx, and WAFs
• Deep understanding of the HTTP protocol
• Technical understanding of website hosting, architecture, mobile applications, and OSI Layers
• Ability to prioritize and manage multiple projects simultaneously

Preferred Qualifications

• Experience with Kibana or Elasticsearch
• Familiarity with agentic or AI-assisted configuration tools and workflows

Benefits

• Hybrid work setup (3 days/week in office) with a $50/month commuting allowance
• $500 home office stipend
• Medical, dental, and vision insurance options
• Professional development investment
• 27 days PTO plus 12 national holidays
• 401K eligibility and matching

About the Company

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud across sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the platform uses a multi-layered AI engine to block fraud in less than 2 milliseconds.