Technical Account Manager

Responsibilities

• Advise on technical support and product adoption for customers throughout the pre-sales, post-sales, and renewal processes
• Analyze customer IT Operations environments regularly to provide recommendations that maximize Datadog's value
• Act as a customer advocate by understanding their goals and suggesting configuration changes, product adoption, and additional features
• Prepare and participate in Monthly and Quarterly Business Reviews with customers
• Collaborate with product management, engineering, and technical services teams to identify new features and products
• Continuously evolve best practices for technical product adoption and customer success

Requirements

• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Solid technical grounding and hands-on experience with IT Operations
• Hands-on experience with AWS, Azure, or GCP
• Proficiency in scripting languages such as Python, Javascript, Ruby, Go, or PHP
• Experience with CI/CD tools like Jenkins or Gitlab
• Knowledge of containerization tools such as Docker, Kubernetes, or Rancher
• Experience using Datadog and/or other cloud monitoring tools
• Ability to travel to client sites up to 30% of the time

Benefits

• Best-in-breed onboarding and continuous professional development
• Generous global benefits including healthcare, dental, and mental health support
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Intra-departmental mentor and buddy programs
• Inclusive company culture with access to Community Guilds and Inclusion Talks

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.