Technical Account Manager – Cloud Backup & Disaster Recovery

Responsibilities

• Serve as the primary technical advisor and designated point of contact for assigned Enterprise and Premier customers.
• Build trusted relationships with customer stakeholders across engineering, operations, security, and leadership.
• Drive onboarding, adoption, and ongoing optimization of cloud backup and disaster recovery solutions.
• Conduct regular health checks, service reviews, and success planning sessions to ensure measurable outcomes.
• Identify opportunities to improve coverage, performance, cost efficiency, and resilience posture.
• Own critical customer escalations, coordinating with Support, Engineering, and Product teams to ensure timely resolution.
• Lead post-incident reviews (RCA) and advocate for customer needs by providing structured feedback to product teams.
• Develop reusable assets such as playbooks, guides, and automation recommendations to improve customer operational maturity.

Requirements

• 5+ years of experience in cloud, data protection, or customer-facing technical roles (e.g., Support, TAM, Solutions Engineer).
• Strong expertise in AWS, Azure, or GCP, specifically regarding IAM, compute, storage, and networking.
• Deep understanding of Backup and Disaster Recovery concepts.
• Proven experience managing enterprise customers or strategic accounts.
• Strong incident management and escalation handling skills.
• Ability to translate complex technical capabilities into clear business value.

Preferred Qualifications

• Experience in Technical Account Management (TAM), Customer Success, or Professional Services.
• Familiarity with data protection platforms such as Commvault or Clumio.
• Knowledge of security and compliance topics, including ransomware protection and data governance.
• Experience with Infrastructure as Code (Terraform) and automation/scripting (Python, APIs).
• Relevant cloud certifications (AWS, GCP, or Azure Associate or Professional level).

About the Company

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault's AI-powered platform to reduce risks and improve governance across any workload or cloud.