Technical Account Manager

Responsibilities

• Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
• Act as a trusted technical advisor defining technology strategy for premium service customers
• Drive value, retention, and adoption of Braze's product through the customer lifecycle
• Partner with Customer Success teams to drive technical adoption and maturity
• Help customers instrument Braze across their stack and refine instrumentation
• Facilitate discovery conversations and recommend solutions based on unique architectures
• Empower customer product and engineering teams through enablement and education
• Adopt governance practices including solution documentation and architectural diagrams
• Translate customer requirements to the Braze Product team

Requirements

• 3-5 years client-facing experience as a TAM, Implementation, Technical Support, or Solutions Architect
• Experience serving Enterprise or Strategic accounts
• 3+ years of technical experience in complex customer environments
• Technical knowledge in at least two of: SaaS, Mobile, API, or Programming
• Excellent written and verbal communication skills
• Ability to translate complex technical ideas for non-technical stakeholders
• Strong problem-solving skills and intellectual curiosity

Benefits

• Competitive compensation including equity (RSUs)
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive medical, dental, vision, life, and disability insurance
• Family services including fertility benefits and equal paid parental leave
• Professional development with a yearly learning stipend
• Employee Resource Groups and community volunteer opportunities

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences through composable intelligence and AI-powered decisioning.