Technical Account Manager

Responsibilities

• Own the ongoing technical relationship for a portfolio of Enterprise and Strategic customers, acting as a trusted advisor to drive product adoption and value.
• Partner with Customer Success teams to define technology strategies and help customers unlock the full potential of the Braze platform.
• Facilitate technical discovery sessions to understand customer use cases and recommend solutions based on their unique architecture.
• Help customers successfully instrument Braze across their tech stack and refine instrumentation as their needs mature.
• Empower customer product and engineering teams through enablement, education, and technical documentation.
• Drive technical initiatives and project management, including creating architectural diagrams and solution documentation.
• Translate unique customer requirements to the Braze Product team to ensure engineering excellence and product alignment.

Requirements

• 3-5 years of client-facing experience as a Technical Account Manager (TAM) or in a related role such as Implementation, Technical Support, or Solutions Architecture.
• 3+ years of technical experience managing complex customer environments, with proficiency in at least two of the following: SaaS, Mobile, API, or Programming.
• Strong communication skills with the ability to translate complex technical concepts for non-technical stakeholders.
• Proven problem-solving abilities and the capacity to manage multiple competing priorities in a fast-paced environment.
• Experience working with Enterprise-level organizational structures and architectures.

Preferred Qualifications

• Bilingual skills that facilitate communication with a global customer base.

Benefits

• Competitive compensation including equity (RSUs).
• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off and family services, including fertility benefits and equal paid parental leave.
• Professional development opportunities, including a yearly learning stipend and formal career pathing.
• Retirement and Employee Stock Purchase Plans.
• A collaborative, hybrid work environment with a curated in-office experience.

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver personalized, cross-channel experiences. Built on a foundation of composable intelligence, Braze helps companies turn action into interaction through autonomous, 1:1 customer engagement.