Technical Account Manager

Responsibilities

• Own the ongoing technical relationship for a portfolio of Enterprise and Strategic customers, acting as a trusted technical advisor.
• Drive product adoption, retention, and value by helping customers successfully instrument Braze across their technology stack.
• Facilitate technical discovery sessions to recommend solutions based on unique customer architectures and use cases.
• Partner with Customer Success teams to manage technical workstreams, create solution documentation, and build architectural diagrams.
• Empower customer engineering teams through enablement and education to ensure efficient product usage.
• Translate customer requirements and technical feedback to the internal Braze Product team to drive platform improvements.

Requirements

• 3-5 years of client-facing experience as a Technical Account Manager, Implementation Engineer, Solutions Architect, or in a related technical role serving Enterprise accounts.
• 3+ years of technical experience in SaaS, Mobile, API, or Programming.
• Strong ability to translate complex technical concepts for non-technical stakeholders.
• Proven problem-solving skills and the ability to manage multiple competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Bilingual skills that facilitate communication with a global customer base.
• Experience managing complex customer environments with high scale and architectural complexity.

Benefits

• Competitive compensation including equity (RSUs).
• Comprehensive medical, dental, vision, life, and disability insurance.
• Flexible paid time off and family services, including fertility benefits and equal paid parental leave.
• Professional development opportunities with a yearly learning stipend.
• Retirement and Employee Stock Purchase Plans.
• A collaborative, hybrid work environment with a curated in-office experience.

About the Company

Braze is the leading customer engagement platform that empowers brands to deliver great customer experiences. Built on a foundation of composable intelligence, Braze helps companies turn action into interaction through autonomous, 1:1 personalized experiences across multiple channels.