Technical Account Manager

About the Company

Bland is building the most human AI phone agents in the world. A Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, Bland is a 60-person team powering voice automation for companies like Better.com to deliver human-like conversations at scale.

Responsibilities

• Drive customer outcomes by owning the post-sales journey end-to-end and ensuring quantifiable ROI
• Partner with forward deployed engineers to troubleshoot issues and accelerate resolutions
• Provide proactive technical guidance on best practices, new features, and optimization strategies
• Identify customer growth and expansion opportunities by uncovering new use cases
• Communicate complex AI behavior clearly to both technical practitioners and executive stakeholders
• Operate with high ownership and velocity in a fast-moving startup environment

Requirements

• Technical foundation in Computer Science, Engineering, or equivalent hands-on experience
• 5+ years in technical customer-facing roles such as TAM, Solutions Architect, or Customer Engineer
• Fluency with APIs and integrations, including REST, JSON, logs, and SQL
• Experience in escalation and incident management for complex issues
• Strong communication skills with the ability to simplify technical concepts
• High EQ and experience guiding customers through MBRs/QBRs
• Proven ability to collaborate cross-functionally with Sales and Engineering

Preferred Qualifications

• Startup or early-stage TAM experience
• Experience with AI/ML, conversational AI, or telephony systems
• Familiarity with debugging distributed systems
• Background in voice workflows, call flows, or contact center technology
• Experience building TAM playbooks or onboarding frameworks