Technical Account Manager

About the Company

At Bland, we’re building the most human AI phone agents in the world. We’re a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $65M to reimagine the future of customer communication.

Responsibilities

• Drive customer outcomes by owning the post-sales journey end-to-end
• Partner with forward deployed engineers to troubleshoot issues and accelerate resolutions
• Provide proactive technical guidance on best practices and optimization strategies
• Identify customer growth and expansion opportunities
• Communicate complex AI behavior clearly to both technical and executive stakeholders
• Operate with high ownership and velocity in a fast-moving startup environment

Requirements

• Technical foundation in CS, Engineering, or equivalent hands-on experience
• 5+ years in technical customer-facing roles (TAM, Solutions Architect, or similar)
• Fluency with APIs and integrations (REST, JSON, SQL, and log interpretation)
• Experience in escalation and incident management
• Strong communication skills for both executives and practitioners
• High EQ and ability to navigate competing priorities
• Proven success in cross-functional collaboration with Sales and Engineering

Preferred Qualifications

• Startup or early-stage TAM experience
• Experience with AI/ML, conversational AI, or telephony systems
• Familiarity with debugging distributed systems
• Background in voice workflows, call flows, or contact center technology
• Experience building TAM playbooks or onboarding frameworks