Technical Account Manager

About the Company

Avoca is a Series B startup transforming how home service companies engage with customers through AI-powered conversational agents. Backed by top-tier investors like Kleiner Perkins and General Catalyst, Avoca provides a category-defining platform for AI-driven customer engagement.

Responsibilities

• Serve as the primary technical point of contact and trusted advisor post-implementation
• Design and validate integrations involving APIs, webhooks, and data flows
• Configure and iterate on prompting and workflows to drive call handling quality and conversion rates
• Conduct regular technical and business reviews to align objectives and measure KPIs
• Collaborate with Sales, Product, and Engineering to resolve technical challenges and influence roadmap priorities
• Manage multiple customer engagements simultaneously, balancing tactical execution with strategic guidance

Requirements

• 2-5 years in technical account management, solutions architecture, or technical customer success
• Technical education or fluency with APIs, webhooks, and integration patterns
• Experience configuring prompting, workflow logic, or system integrations in AI or SaaS contexts
• Strong presentation and facilitation skills for technical and executive audiences
• Analytical mindset capable of tying technical KPIs to business outcomes
• Ability to work full-time in-office at the NYC location

Preferred Qualifications

• Experience in high-growth startup environments
• Demonstrated ability to build scalable success frameworks and playbooks